WHEN WILL A CERTAIN SCENT BE BACK IN STOCK?
We run off of ready to ship inventory. If you find a scent you wish to purchase is sold out we are working hard to get more inventory made. Once new inventory is added we announce via our newsletter and social media accounts. Be sure to sign up to stay up to date on all things Walter & Rosie.
WHEN WILL MY ORDER SHIP?
All in stock orders ship within 3-5 business days.
Pre-orders ship within 2 weeks from the order date.
HOW MUCH DOES SHIPPING COST?
Our shipping charges are based on the weight of your order and the zip code it is shipping to. Our website calculates this for you during the check out process.
*Note due to the weight of our candles we are not able to offer first class shipping on any orders containing candles.
WHEN WILL VAULT SCENTS BE IN STOCK?
Vault scents do reappear throughout the year. Release dates will be announced via our newsletter and social media accounts.
CAN I PLACE A CUSTOM ORDER?
We do take custom bulk orders. Mostly for favors, gifts, etc. To get pricing on our custom favor option please email us.
CAN I RETURN MY ORDER?
If you find that you do not like the scent you ordered we do take returns on unused products. You must contact us within 72 hours of receiving your order (determined by the tracking provided). Customers are required to cover shipping cost. Once we receive the return we will inspect the product and upon our approval your refund will be processed.
*ALL Shipping costs are non-refundable.
WHAT IF MY PACKAGE IS LOST?
We are not responsible for lost or damaged packages. Please contact us immediately if you suspect your package to be missing or if it arrives damaged. We will guide you in the next steps: contacting your local post office, filing a claim if needed, etc. If the Post Office deems your package as lost we do allow you to order a replacement order at 50% off.
Have a question not answered? Use our contact form or email us at firstname.lastname@example.org or you can send good old fashioned snail mail to:
Walter & Rosie
5504 Cedarshed Cove
Birmingham, AL 35242