Shipping policy

WHEN WILL MY ORDER SHIP?

All in-stock orders ship within 3-5 business days.

Pre-orders ship within 2 weeks from the order date.

HOW MUCH DOES SHIPPING COST?

Our shipping charges are based on the weight of your order and the zip code it is shipping to. Our website calculates this for you during the checkout process.

*Note due to the weight of our candles we are not able to offer first class shipping on any orders containing candles.

WHAT IF MY PACKAGE IS LOST?

We are not responsible for lost or damaged packages. Please contact us immediately if you suspect your package to be missing or if it arrives damaged. We will guide you in the next steps: contacting your local post office, filing a claim if needed, etc. If the Post Office deems your package as lost we do allow you to order a replacement order at 50% off.

CAN I RETURN MY ORDER? RETURN POLICY

If you find that you do not like the scent you ordered we do take returns on unused products. You must contact us within 72 hours of receiving your order (determined by the tracking provided). Customers are required to cover the shipping costs. Once we receive the return we will inspect the product and upon our approval, your refund will be processed.

*ALL Shipping costs are non-refundable.

Return to: 

RJR Group, LLC DBA Walter & Rosie

3342 Highway 39

Chelsea, AL 35043

WHAT IF MY PACKAGE IS LOST?

We are not responsible for lost or damaged packages. Please contact us immediately if you suspect your package to be missing or if it arrives damaged. We will guide you in the next steps: contacting your local post office, filing a claim if needed, etc. If the Post Office deems your package as lost we do allow you to order a replacement order at 50% off.